At The History Travel Agency, we understand that travel plans may occasionally change. This Cancellation & Refund Policy explains how cancellations, booking changes, and refund requests are handled for tours and travel services booked through our company.
By confirming a reservation, you agree to this Cancellation & Refund Policy together with our Terms & Conditions, Booking & Reservation Policy, Privacy Policy, and any service-specific conditions provided at the time of booking.
1. Cancellation Requests
All cancellation requests must be submitted in writing by email, through our official contact channels, or by another written method accepted by The History Travel Agency.
A cancellation is considered effective only when we receive the written request.
The date and time we receive your cancellation request will determine any applicable cancellation charges.
2. Deposits
Some reservations require a non-refundable or partially refundable deposit to secure hotels, transportation, domestic flights, licensed guides, entrance tickets, or other travel services.
Where a deposit has already been used to pay third-party suppliers or is specifically described as non-refundable at the time of booking, that portion cannot be refunded.
3. Cancellation Charges
Cancellation charges vary depending on:
- The type of tour or service booked
- The travel date
- Hotel policies
- Transportation providers
- Domestic airlines
- Ferry operators
- Museums and attractions
- Licensed guides
- Other third-party suppliers
The applicable cancellation conditions will be communicated during the booking process where they differ from our standard policy.
4. Tailor-Made and Private Tours
Private tours and customized itineraries often require advance reservations and supplier commitments.
For this reason, cancellation charges may be higher than those for standard group tours, particularly where hotels, vehicles, guides, or other services have already been confirmed and paid.
5. Group Tours
Group tour reservations may be subject to the cancellation rules established for the specific departure.
Some promotional departures, discounted packages, or special-event tours may be non-refundable after confirmation.
6. Hotel Reservations
Hotel cancellations are governed by the policies of the accommodation provider.
Where a hotel imposes cancellation fees, no-show charges, or non-refundable conditions, those charges will be passed on to the traveler.
7. Domestic Flights
If your booking includes domestic flights arranged through The History Travel Agency, cancellations, refunds, or changes are subject to the fare rules and conditions of the relevant airline.
Certain promotional or discounted fares may not be refundable or changeable.
8. Airport Transfers
Airport transfer cancellations should be requested as early as possible.
Where transfer providers have already allocated vehicles or drivers, cancellation fees may apply.
No refunds may be available for transfers that are missed because of late arrival at the agreed meeting point, unless the delay is caused by circumstances for which the transfer provider is responsible.
9. No-Show Policy
If a traveler does not:
- Arrive at the scheduled meeting point,
- Join the tour,
- Use the reserved service, or
- Notify us in advance of their inability to travel,
the reservation may be treated as a No-Show.
No-Shows are generally non-refundable unless otherwise required by law or agreed in writing.
10. Booking Amendments
If you wish to change your:
- Travel dates
- Tour itinerary
- Hotel
- Passenger details
- Transportation arrangements
- Optional activities
please contact us as soon as possible.
Changes are subject to availability and may result in additional charges imposed by suppliers or operational requirements.
11. Refund Processing
Where a refund is approved, it will normally be processed using the original payment method whenever practicable.
Processing times may vary depending on:
- Banks
- Credit card companies
- Payment service providers
- Currency conversion procedures
The History Travel Agency is not responsible for delays caused by financial institutions or payment providers.
12. Non-Refundable Items
Unless otherwise agreed in writing, the following may be non-refundable once confirmed or purchased:
- Visa application fees
- Travel insurance premiums
- Government taxes
- Entrance tickets already issued
- Special event tickets
- Promotional offers
- Last-minute bookings
- Non-refundable hotel rates
- Non-refundable airline tickets
- Third-party supplier charges already incurred
13. Force Majeure
Refunds resulting from extraordinary events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, epidemics, war, terrorism, civil unrest, government restrictions, border closures, transportation disruptions, or other force majeure events, will depend on the policies of the relevant suppliers and applicable law.
Where possible, we will work with suppliers to obtain refunds, credits, or alternative travel arrangements for affected customers.
14. Cancellation by The History Travel Agency
In rare circumstances, we may need to cancel or significantly modify a tour due to:
- Safety concerns
- Operational requirements
- Insufficient participation
- Weather conditions
- Supplier issues
- Force majeure events
Where appropriate, we may offer:
- A comparable alternative service,
- A travel credit, or
- A refund for services not provided, subject to supplier conditions and applicable law.
15. Refund Eligibility
Refund eligibility depends on:
- The type of service booked
- The timing of the cancellation
- Supplier cancellation conditions
- Payments already made to third parties
- Applicable legal requirements
Each request will be reviewed individually and handled fairly and in good faith.
16. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that includes coverage for:
- Trip cancellation
- Trip interruption
- Medical emergencies
- Emergency evacuation
- Flight delays
- Lost baggage
- Personal liability
Travel insurance may help recover costs that are not refundable under this policy.
17. Customer Responsibilities
Travelers are responsible for:
- Reviewing all booking confirmations promptly.
- Informing us immediately of any errors.
- Reading the applicable cancellation conditions before confirming a reservation.
- Purchasing suitable travel insurance if desired.
- Providing accurate contact information so we can communicate any changes.
18. Questions About Cancellations
If you need to cancel your booking or have questions regarding refund eligibility, please contact The History Travel Agency as soon as possible using the contact details provided on our official website.
Prompt communication often allows us to explore available alternatives with our suppliers before cancellation charges increase.
19. Acceptance of This Policy
By confirming a reservation with The History Travel Agency, you acknowledge that you have read, understood, and accepted this Cancellation & Refund Policy.
This policy should be read together with our Terms & Conditions, Booking & Reservation Policy, Privacy Policy, and Payment Policy.